Q: 1. What are your main products?
Our core offerings cover a wide range of cosmetics: lip gloss, lipstick, velvet matte lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, makeup sets, makeup bases, highlighters, and contour sticks.
Q: 2. How can you guarantee product quality?
With over 20 years of manufacturing experience, we hold GMPC and ISO22716 certifications. Our 24/7 customer service team ensures prompt support.
Q: 3. Can I print my own brand/logo?
Yes, OEM logo/pattern printing is available, subject to a minimum order quantity (MOQ). For other customizations, contact us—we'll do our best to meet your needs.
Q: 4. What if I can't meet the MOQ for customization?
Reach out to our sales team and check our production schedule. If we're producing a similar item, we may accept smaller orders.
Q: 5. How can I preview my logo before production?
We'll provide a mock - up image with your logo for approval before starting production.
Q: 6. Can I get samples before placing a large order?
Yes, we offer 2 free samples; you only cover shipping costs. Samples ship within 1 - 3 business days.
Q: 7. Are web images color - accurate?
Due to monitor variations and different skin tones, colors may vary. We recommend ordering samples for accuracy.
Q: 8. What's the typical delivery time?
In - stock items: 5 - 10 working days (plus 5 - 10 days for logo customization).
Mass production: 15 - 30 working days (longer during peak seasons).
Q: 9. What shipping options are available, and how do I track my order?
We offer sea freight to your nearest port, air freight to your nearest airport, and express delivery (DHL, UPS, FedEx, TNT, EMS) to your doorstep. Once shipped, we'll provide a tracking number for real - time updates.
Q: 10. What if my package has missing products?
Contact us immediately with photos of all items. We'll verify your order with our warehouse and resolve the issue.
Q: 11. What if my powder products are broken?
A 1 - 3% breakage rate is normal. If it exceeds 3%, send photos promptly, and we'll compensate in your next order.
Q: 12. Are your products cruelty - free and vegan?
Yes, we never test on animals, and all ingredients are vegan - friendly.