Customization: | Available |
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Function: | Waterproof |
Certification: | REACH, GMP, FDA, MSDS, ISO, GMPC |
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Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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Q: 1. What are your main products?
- Our product range includes an array of beauty essentials such as: lip gloss, lipstick, velvet matte lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, makeup sets, makeup base, highlighter stick, and contour stick.
Q: 2. How can you guarantee your products' quality?
- As a seasoned makeup manufacturer with over 20 years of expertise, we proudly hold GMPC and ISO22716 certifications, ensuring top-notch quality and safety for all our products.
- Our professional customer service team is available online 24/7, ready to address all your needs.
Q: 3. Could I print my own brand/logo?
- Ofcourse! OEMprintingof logos and patterns is welcomed based on our MOQ. For other personalized customizations, feel free to consult us, and we will do our utmost to fulfill your requests.
Q: 4. Could we do customization if we can't meet your MOQ? What should we do?
- If you are unable to meet our MOQ, please reach out to our sales team to check our recent order schedule. If we have a similar palette going into mass production that you can accept, you may place a smaller order under our MOQ. We are more than happy to accommodate.
Q: 5. How can I check my logo effect before production?
-We will provide you with a mock-up image featuring your logo on the product for confirmation before production begins.
Q: 6. Can I get a sample before placing a big order?
- Absolutely, we can offer you 2 free samples, but the shipping cost will need to be covered by you.The package can be shipped out within 1-3 working days.
Q: 7. Is the color of the product on the web images authentic and reliable?
- Due to varying color effects of different monitors, we cannot guarantee that there will be no differences between web images and actual products. Additionally, products may look different on various skin tones, so we encourage you to purchase samples.
Q: 8. What's the universal lead time for order delivery?
- For goods in stock: 5-10 working days. (If you need to add your logo, it will take an additional 5-10 days to create it.)
- For mass production: 15-30 working days (Longer during peak seasons).
Q: 9. Which shipping methods are available and how can I track my order?
- By sea to your nearest port.
- By air to your nearest airport.
- By express (DHL, UPS, FEDEX, TNT, EMS) to your door.
- Once your order is shipped, we will provide you with a tracking number so you can monitor the status of your goods.
Q: 10. My package has missing products. What should I do?
- Please contact us promptly and take photos of all the products together. We will verify your order with ourwarehouse. We apologize for any inconvenience this may cause!
Q: 11. If I find broken powders in my products, what should I do?
- While a breakage rate of 1%-3% is considered normal, should it exceed 3%, please provide us with photographs promptly. We will ensure compensation in your next order.
Q: 12. Are your products cruelty-free and vegan-friendly?
- Absolutely! We adhere to a strict no-animal testing policy and all our ingredients are vegan-friendly.